Terms of Service

Effective date: November 5, 2026.

Last updated: November 5, 2026.

Welcome to Mario's Pizzeria. These Terms of Service ("Terms") govern your access to and use of this website, including our online menu, ordering and checkout, and related features (together, the "Services"). The Services are operated by [Legal Business Name], doing business as Mario's Pizzeria, located at 350 Fifth Ave, New York, NY 10118 ("we", "us", "our"). Please read these Terms carefully before using the website or placing an order. By using the Services or placing an order you agree to them. If you do not agree, please do not use the Services; you are always welcome to order by phone instead at (212) 555-5555.

1. Eligibility and use of the website

• You must be old enough to form a binding agreement where you live, or have a parent or guardian's permission, to place an order.
• You agree to give accurate and complete information (name, phone number, email, address) and to use only payment methods you are allowed to use.
• You may not use the website for unlawful, fraudulent, abusive or unauthorized purposes.
• We may restrict access, reject orders or block users when reasonably necessary to protect our customers, our business or the website.

2. Placing an order

You can browse our menu and place orders for pickup, delivery or catering. By submitting an order you confirm that the information you gave is accurate, that you may use the payment method you chose, and that you have reviewed the items, sizes, toppings, quantities, prices and charges.

• An order is an offer to buy. A confirmation screen or message shows that we received your order, but it is not final until we accept it, for example by preparing it or confirming it with you.
• We may refuse, limit, change with your approval where required, or cancel any order, for example because an item is sold out, an address is outside our delivery area, a payment problem, suspected fraud, details that look wrong, we cannot reach you, we are too busy, or a clear pricing error.
• Special instructions are requests. We will try to follow them but cannot always promise to.
• Catering orders are placed on our Catering page. For very large orders, special events or special requests, please contact us before ordering.

3. Menu, prices and charges

• Prices, items, ingredients, portion sizes and availability can change at any time without notice. Some items may only be available at certain times.
• Prices are in U.S. dollars. Sales tax, any delivery fee, any minimum order and your optional tip are shown at checkout before you place your order.
• Delivery fees are separate from driver tips and are not a tip. Tips are voluntary unless a mandatory gratuity or service charge is clearly shown before you buy and the law allows it.
• Prices on the website may differ from prices in the restaurant or on other services.
• Photos and descriptions are for illustration. Your food may look different, and we cannot promise every description, picture or availability notice is free of errors.
• If a pricing error happens, we may contact you to confirm the correct price, or cancel the affected order and refund anything you paid for it.

4. Promotions, deals and coupons

Deals, specials and coupons, when offered, are subject to the conditions shown with them, such as dates, minimum purchase and limits. Unless we say otherwise they cannot be exchanged for cash, cannot be combined, apply only to qualifying purchases, are subject to availability, and may be limited to one use per customer or order. We may refuse expired, misused or improperly obtained offers, and we may change or end an offer at any time, consistent with conditions already disclosed.

5. Payment

• You can pay with the methods shown at checkout, such as cash at pickup, cash on delivery, and card payment when we offer it. If you choose cash, please have the right amount ready.
• Card payments are processed by a third-party payment company on its own secure page. We do not see or store your full card number. By paying you authorize the payment company and us to charge the total shown at checkout, including tax, fees and any tip.
• Payment authorization does not guarantee that we will accept the order. If a payment is declined, reversed, flagged for verification or not made, we may be unable to fulfill the order.
• Refunds go to the original payment method unless the law or an agreement with you says otherwise, and can take several business days to appear.

6. Changes, cancellations and refunds

Food preparation can start soon after an order is accepted, so please contact us right away or call us at (212) 555-5555 if you need to change or cancel.

• Changes: we will make reasonable efforts to make a change you ask for before preparation begins. We cannot guarantee a change once your food is being prepared.
• Cancellations: an order cancelled before preparation begins may qualify for a full refund. Once preparation has begun, cancellations and refunds may be limited as far as the law allows.
• Restaurant cancellations: if we cancel an accepted order you already paid for and do not fulfill it, we will refund the unfulfilled part.
• Problems: if an item is missing or wrong, or you have a food quality issue, please tell us as soon as possible or call us at (212) 555-5555. We will look into it and may remake the item, correct the order, or give store credit or a partial or full refund, as appropriate.
• Nothing in these Terms limits any refund, cancellation or other consumer right that the law gives you.

7. Pickup

You are responsible for arriving at our location to collect your order. Pickup times are estimates, not promises, and delays can happen because of how busy we are, staffing or equipment problems. We may ask for your name or order number when you collect. Food can lose quality and temperature if it is left a long time, and we are not responsible for that after an order is ready, except where the law says otherwise.

8. Delivery

• Delivery is only available inside our delivery area and during the hours we deliver, checked from the address you enter. Catering delivery may have a different area, fee and minimum than regular delivery.
• Delivery times are estimates, not promises. Traffic, weather, how busy we are and driver availability can make an order late.
• Please give a complete and correct address, including apartment or suite number and any door or entry instructions, and be reachable by phone. If we cannot complete a delivery because of a wrong or inaccessible address or because no one answered, additional charges or limits on refunds may apply as far as the law allows.
• Orders may be delivered by our own staff or by a delivery service we use. If a third-party delivery service is used, its own terms and privacy practices may also apply.
• A delivery fee is not a tip. Tips for drivers are optional and shown separately at checkout.

9. Catering and large orders

Catering and large orders may need more preparation time, advance notice or a higher minimum than regular orders. Catering delivery areas, minimums and fees may differ from regular delivery. For large events or special dietary requests, we encourage you to contact us before ordering or call us at (212) 555-5555. If a catering order has special requirements, such as notice or cancellation deadlines, we will tell you before the order is confirmed.

10. Food allergies and dietary information

Your health and safety matter to us. Our food may contain or come into contact with common allergens, including milk, eggs, wheat, soy, peanuts, tree nuts, fish, shellfish and sesame. Food is prepared in a kitchen where ingredients, utensils, equipment, fryers and surfaces are shared, so we cannot guarantee that any item is free of any allergen or of cross-contact. We make reasonable efforts to accommodate dietary requests, but a note added to an online order does not guarantee that an allergen can be left out or that cross-contact can be prevented. If you or anyone you are ordering for has a food allergy or special diet, please contact us before you order or call us at (212) 555-5555. Ingredient and nutrition information may change as recipes and suppliers change, and our menu may not list every ingredient.

11. Communications

By placing an order you allow us to contact you, using the details you gave, about that order: to confirm it, coordinate pickup or delivery, deal with payment issues and give support. We do not send marketing messages. If we ever offer promotional emails or text messages, you will be able to sign up for them separately with the required consent, consent will not be a condition of buying food, and you will be able to opt out using the instructions in the messages. Message and data rates from your carrier may apply to any texts.

12. Your details on this device

The website can remember your cart and details on your own device to save you retyping. This is not a password account. You can clear it at any time from the My Account page. See our Privacy Policy for more.

13. Prohibited activities

You agree not to:

• submit fraudulent or unauthorized orders, or orders you do not intend to pay for
• use stolen or unauthorized payment information, or someone else's payment method without permission
• give false or misleading information, or misrepresent who you are
• interfere with the website or its security, overload it, scan it, or use bots or automated tools to place orders
• try to get unauthorized access to systems or accounts, or introduce malware or harmful code
• scrape, copy, resell or republish the site's content without permission
• use the Services in violation of any law

We may take reasonable action to prevent or investigate prohibited activity, including blocking access and cancelling orders.

14. Our content

The text, photos, menu, design, name and logo on this website belong to Mario's Pizzeria or its licensors and are protected by law. Other companies' names and marks belong to their owners. You may use the website for personal, lawful, non-commercial purposes such as viewing our menu and placing orders. You may not copy, distribute, modify or commercially use the content without our written permission.

15. Accessibility

We want everyone to be able to use our website and order from us. If you have trouble using it, please contact us or call us at (212) 555-5555 and we will help you place your order another way.

16. Third-party services

The website may rely on or link to other services, such as payment pages, maps and address lookup, and delivery services. We do not control them and are not responsible for their content, policies or systems, except where the law says otherwise. They may have their own terms and privacy policies.

17. Website availability and technical problems

We aim to give you a reliable ordering experience but do not guarantee the website will always be available. It may be unavailable because of maintenance, updates, internet or third-party outages, or technical problems, and we may change, suspend or stop features when reasonably necessary. If a technical problem affects a payment or an order, please contact us or call us at (212) 555-5555 so we can look into it and put it right.

18. Disclaimer of warranties

To the fullest extent the law allows, the website and related digital services are provided "as is" and "as available". We do not promise that the website will work without interruption, delay or error, or that information on it is always current. This does not limit any warranty, food safety duty or consumer protection that cannot lawfully be excluded.

19. Limits on our responsibility

To the fullest extent the law allows, Mario's Pizzeria, its owners, employees and service providers are not responsible for indirect, incidental, special or consequential damages arising from your use of the website or an order, where such damages can lawfully be excluded. Nothing in these Terms excludes or limits responsibility for fraud, gross negligence, willful misconduct, personal injury, breaches of food safety requirements, or anything else that cannot lawfully be limited, and these Terms do not take away any statutory consumer rights or remedies. For ordinary problems with an order, our responsibility is limited, as far as the law allows, to the amount you paid for that order.

20. Events beyond our control

We are not responsible for delays or failures caused by things outside our reasonable control, such as severe weather, natural disasters, power or utility failures, transportation disruptions, government restrictions or widespread technology outages, to the extent the law allows. If such an event stops us from filling an order you already paid for, we will refund it or provide another remedy as the law requires.

21. Privacy

Your use of the Services is also subject to our Privacy Policy, at https://pizza.exmoreva.com/privacy, which explains how we collect, use, share and protect personal information.

22. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, except where mandatory consumer protection laws require otherwise. If a dispute comes up, please contact us first so we can try to resolve it promptly and fairly. If it cannot be resolved, it will be handled in the state or federal courts located in New York, New York, unless the law requires otherwise. Nothing in these Terms prevents you from using any right or remedy the law gives you.

23. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, business or the law. Updated Terms are posted on this page with a new date. Changes do not change completed orders or rights that already arose where the law prohibits that. If you keep using the Services or place an order after an update, you accept the updated Terms as far as the law allows.

24. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be limited or removed as far as necessary, and the rest will stay in effect.

25. Entire agreement

These Terms, together with any additional terms shown at checkout or with a particular promotion or service, and our Privacy Policy, are the whole agreement between you and us about your use of the Services.

26. Contact us

Questions about these Terms, an online order, a payment or customer service? Contact us:

Mario's Pizzeria
Operated by: [Legal Business Name]
350 Fifth Ave, New York, NY 10118
Phone: (212) 555-5555
Email: [Restaurant Email Address]
Website: https://pizza.exmoreva.com

Thank you for choosing Mario's Pizzeria. We appreciate your business and look forward to serving you!